Return Policy
Eligibility for Returns
If your order does not match the item description, photos, arrives damaged, or is short within 30 days of receiving the item(s), we gladly accept free returns within the United States. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. Additionally, the item must be accompanied by the original receipt or proof of purchase.
Initiating a Return
To initiate a return, please reach out to us or send an email to [email protected] with your order number and details about the product you wish to return. We will promptly respond with instructions on how to proceed with the return.
Shipping Costs
Returns are free if the item remains unused, undamaged, and is returned with its original packaging, safety seals, and labels intact. However, please note that if the return is due to a change of mind, associated return shipping fees may apply.
Exchanges
We only replace items if they are faulty, damaged, or do not match the initial order details. In such cases, please contact us or send an email to [email protected] with your order number and product details.
Refund Policy
Refund Timeframe
We are dedicated to processing refund requests swiftly and effectively. Refunds are typically processed within 3 to 20 business days from the confirmation of the successful initiation of the refund.
Refund Method
The refund method depends on the original payment method used. For example, if you paid with a credit card, the refund will be credited back to the same credit card used for the initial payment.
Checking Refund Status
You can monitor the status of your refund by reviewing your order details on the Coolfunpet Store. Please note that the refund progress may not be immediately visible, so we recommend checking again after a few days.
Refunds for Invalid or Expired Credit Cards
Refunds are usually processed back to the original card used for the initial payment. If your card has expired or is no longer valid, please contact your bank or card issuer for assistance.
Received Amount Less Than Initial Refund Amount
If you receive an amount less than the refund amount displayed on the order page, there could be several reasons:
- Bank Commission Fee: Some banks may deduct a commission fee during fund transfer, resulting in a slightly reduced refund amount.
- Exchange Rate Fluctuation: If the exchange rate has changed compared to the payment time, the refunded amount in your local currency might vary slightly.
Contacting Support
If you have any uncertainties about your refund status or further inquiries, feel free to reach out to Coolfunpet Store’s customer support for assistance. We will provide specific information about your refund and help resolve any issues. Please note that refund processing times and specific procedures can vary based on factors such as your location, the payment method used, and the policies of involved payment processors and banks. If you have concerns regarding your refund, we recommend contacting both Coolfunpet Store’s customer support and your bank for clarification and assistance.
